Decision details

Complaints Made to the Local Government and Social Care Ombudsman and the Housing Ombudsman Service

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To provide Members with an update of the outcome of cases which have been determined by the Local Government, Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO).

Decisions:

The Cabinet Member with the Resources Portfolio introduced the report of the Chief Executive, Group Director of Operations, Group Director of People and Group Director of Services (previously circulated) providing an update of the outcome of cases which have been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) since the preparation of the previous report to Cabinet on 5 September 2023 (Minute C41/Sep/23 refers).

 

The submitted report set out in abbreviated form the decisions reached by the LGSCO and the HOS between 1 April 2023 and 30 September 2023 and outlined the actions taken as a result of those complaints.

 

Particular reference was made to the low number of complaints that had been received, particularly in relation to housing.

 

RESOLVED – That the report be noted. 

REASONS – It is important that Members are aware of the outcome of complaints made to the LGSCO and the HOS in respect of the Council’s activities. 

Report author: Gail Banyard

Publication date: 08/12/2023

Date of decision: 05/12/2023

Decided at meeting: 05/12/2023 - Cabinet

Effective from: 16/12/2023

Accompanying Documents: