Decision details

The Leader introduced the report (previously circulated) of the Chief Officers Executive providing an update of the outcome of cases which have been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) since the preparation of the previous report to Cabinet on 5 December 2023 (Minute C78/Dec/23 refers); providing the Annual Review Letter (also previous circulated); and requesting that consideration be given to the frequency the information is provided to Members.

The submitted report set out in abbreviated form the decisions reached by the LGSCO and the HOS between 1 April 2023 and 31 March 2024 and outlined the actions taken as a result of those complaints.

RESOLVED – (a)  That the report be noted. 

(b)  That the revised frequency of the reports to be Cabinet, as detailed in the submitted report, be agreed.

REASONS – It is important that Members are aware of the outcome of complaints made to the LGSCO and the HOS in respect of the Council’s activities.