Decision details

The Cabinet Member with the Resources Portfolio introduced the report (previously circulated) of the Executive Director of Resources and Governance requesting that consideration be given to the Customer Services Strategy 2025/30 (also previously circulated).

The submitted report stated that the Customer Services Strategy 2025/30 set out the Council’s vision for delivering excellent services to its customers and in particular, how those customers would be supported to access Council services who, for whatever reason, were unable to use the on-line services; the strategy included Customer Standards, which set out the timescales and standards customers would expect from all Council services; a public consultation exercise had been undertaken on the strategy; and outlined the feedback from that consultation.

RESOLVED – (a)  That the content of the report ne noted.

(b)  That the Customer Services Strategy 2025/30, as appended to the submitted report, be approved.

Reason – (a) To ensure residents receive a consistent level of customer service from all Council services, no matter how they contact us.

(b)  To ensure that advice, assistance and support is given to anyone who is digitally excluded, to maximise the productivity and efficiency that can be achieved from technology in accordance with the Digital Darlington Strategy 2025-30.