Decision details

Review of Outcome of Complaints Made to Ombudsman

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To provide Members with an update of the outcome of cases which have been determined by the Local Government, Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO).


The Cabinet Member with the Resources Portfolio introduced the report of the Managing Director, Interim Director of Children and Adults Services and the Director of Economic Growth (previously circulated) providing Members with an update of the outcome of cases which had been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) since the preparation of the previous report to Cabinet on 15 September 2020 (Minute C32/Sep/20 refers).


The submitted report stated that during the first half of 2020/21 the Council received one upheld Maladministration Injustice decision from the LGSCO, compared to four for the same period in 2019/20 and that the actions identified to remedy the complaint should ensure that there was no re-occurrence.


Particular references were made to the percentage of complains that been received by the ombudsman in comparison with other Local Authorities and to the timescales involved in remedying those complaints upheld by the Ombudsman.  The Cabinet Members with the Adults, Health and Housing and Resources Porfolios responded thereon.


RESOLVED - That the contents of the report be noted.


REASONS - (a)  It is important that Members are aware of the outcome of complaints made to the LGSCO and the HO in respect of the Council’s activities. 


(b)  The contents of the submitted report do not suggest that further action, other than detailed in the report, is required.


Report author: Gail Banyard

Publication date: 14/12/2020

Date of decision: 08/12/2020

Decided at meeting: 08/12/2020 - Cabinet

Effective from: 19/12/2020

Accompanying Documents: