Decision details

Review of Outcome of Complaints Made to Ombudsman

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To provide Members with an update of the outcome of cases which have been determined by the Local Government, Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO).


The Cabinet Member with the Resources Portfolio introduced the report of the Chief Executive, Group Director of Operations, Group Director of People and the Group Director of Services (previously circulated) providing Members with an update of the outcome of cases which had been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) since consideration of the report by this Cabinet in September (Minute C43/Sep/21 refers).


The submitted report stated that between 1 April and 30 September 2021 there had been seven cases that were subject to decisions by the LGSCO and no cases by the HOS; three upheld Maladministration Injustice decisions from the LGSCO, compared to one for the same period in 2020/21; organisational learning identified as a result of those complaints should ensure that there was no re-occurrence; and that LGCSO ceased investigating complaints between 26 March and 29 June 2020 due to Covid-19.


RESOLVED - That the contents of the report be noted.


REASONS - (a)  It is important that Members are aware of the outcome of complaints made to the LGSCO and the HOS in respect of the Council’s activities. 


(b)  The contents of the submitted report do not suggest that further action, other than detailed in the report, is required.


Report author: Gail Banyard

Publication date: 10/12/2021

Date of decision: 07/12/2021

Decided at meeting: 07/12/2021 - Cabinet

Effective from: 18/12/2021

Accompanying Documents: