Decision details

The Customer Engagement Strategy for 2021-24 sets out the process for how we will involve and empower our Council tenants, including how our engagement activities will be monitored and reported.

That the Director of Economic Growth and Neighbourhood Services be authorised, in consultation with the Cabinet Member with the Health and Housing Portfolio, to make amendments to the Customer Engagement Strategy 2021/24 in respect of engagement with children and young people in Council properties.

The Customer Engagement Strategy has been amended to include the following lines (page 6):

“We will listen to the views of young people, understand the issues that are of concern to them and help them find solutions”

“Evidence that the views of young people have contributed to the development
of our services.”

The Social Housing Regulator’s Consumer Standards places a duty
on social housing providers to involve and empower our tenants in the delivery of
housing services.
The adoption of a formal Customer Engagement Strategy is the best way to demonstrate how we will achieve this and allows formal reporting and monitoring of engagement activities through the Health and Housing Scrutiny Committee.
The Customer Engagement Strategy 2021/24 has been amended to ensure that it reflects the views of children and young people in Council properties.

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