Decision details

While the Local Government and Social Care Ombudsman's new Complaint Handling Code does not apply to Children's Social Care Complaints, it provides a revised definition of a complaint. It is intended that by adopting the revised definition there will be a greater consistency across Council Services.
An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual or group of individuals.

To make the above amendment to the Council's Children's Social Care Complaints, Compliments and Comments Procedure.
To adopt the definition of a complaint introduced in the new Local Government and Social Care Ombudsman's Complaint Handling Code, to ensure the Council has a single consistent definition of a complaint.

To retain the existing definition.