Decision details

The Cabinet Member with Efficiency and Resources Portfolio introduced the report of the Managing Director, the Director of Children and Adults Services and the Director of Economic Growth and Neighbourhood Services (previously circulated) providing Cabinet with the 2018/19 Complaints, Compliments and Comments Annual Reports for Adult Social Care; Children’s Social Care; Corporate; Housing; and Public Health (all also previously circulated).

The submitted report stated that a total of 825 complaints had been received during 2018/19, a decrease from 871 complaints during 2017/18.

RESOLVED – (a)  That the content of the 2018/19 Complaints, Compliments and Comments Annual Reports for Adult Social Care; Children’s Social Care; Corporate; Housing; and Public Health, as appended to the submitted report, be noted.

(b)  That the further recommendations made in the Adult Social Care, Children Social Care, Corporate and Housing Complaints, Compliments and Comments Annual Reports, as detailed in the submitted report, be endorsed. 

REASONS – (a)  To make Cabinet aware of the number and nature of the complaints, compliments and comments received by the Council and the organisational learning that has taken place as a result.

(b)  To enable the Council to further improve its services as a result of the complaints, compliments and comments received and improve satisfaction with complaints handling.