The Cabinet Member with Resources Portfolio introduced the report of the Managing Director, the Director of Children and Adults Services and the Director of Economic Growth and Neighbourhood Services providing Members with an update of the outcome of cases which had been determined by the Local Government and Social Care Ombudsman (LGSCO) and Housing Ombudsman (HO) since the preparation of the report to Cabinet on 10 September 2019.

The submitted report stated that between 1 April and 30 September 2019 eleven cases were the subject of a decision by the LGSCO and none subject to a decision by the HO; the Council received four upheld maladministration injustice decisions for the LGSCO, three relating to adult social care services and the other highways; that there were no identifiable themes running through the complaints; and that the actions identified to remedy the complaints should ensure there was no re-occurrence.

The Cabinet Member with the Resources Portfolio, in presenting the report, stated that the report would move to annual update.

RESOLVED - That the contents of the report be noted.

REASONS - (a)  It is important that Members are aware of the outcome of complaints made to the LGSCO and the HO in respect of the Council’s activities.

(b)  The contents of this report do not suggest that further action, other than detailed in the report, is required.