Decision Maker: Assistant Director Community Services
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
To allow customers to collect cremated remains
or belongings following public health funerals. When undertaking
public health funerals, if family are involved, there are remains
or belongings to collect that families require or need to arrange
the final resting place. Given the arrangements are made by
ourselves, families are not connected to our contracted funeral
director, which is how other families would arrange the remains.
Therefore arrangements need to be made to collect them from
us.
Financial/staffing/health & safety (incl virus transmission
risks)/service delivery impacts/other risks and impacts
considered:
Safe system of work in place within Contact Centre, agreed with
Health & Safety and Public Health. Staff in Cemetery and
Crematorium Team are happy to meet with public for occasional
appointments, noting the systems in place within the Contact Centre
environment.
Equality Impacts:
Not Applicable.
To agree to allow limited provision of
families collecting items which are being held in the Cemetery
Office from the Customer Contact Centre from Wednesday 5 August
2020.
Reason: To facilitate recently bereaved families in retrieving the
remains and personal belongings.
Looked at the idea of families collecting
directly from the Crematorium but there is no office space there
and would mean possibly meeting other funeral services. The set up
in the Contact Centre enables individual meetings behind screens -
this is not available on site, which would put on site more at
risk.
Publication date: 24/11/2020
Date of decision: 05/08/2020