Decision details

The Cabinet Member with the Resources Portfolio introduced the report of the Group Director of Operations (previously circulated) providing an update of the outcome of cases which have been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) since the preparation of the previous report to Cabinet on 6 September 2022.

The submitted report set out in abbreviated form the decisions reached by the LGSCO and the HOS between 1 April 2022 and 30 September 2022 and outlined the actions taken as a result of those complaints.

RESOLVED – (a)  That the report be noted.

(b)  That the amendments to the Council’s Travel and Transport Assistance Policy and Special Education Needs and Disability (SEND) Travel Assistance Policy, as detailed in paragraph 24 of the submitted report, be noted.

REASONS – (a)  It is important that Members are aware of the outcome of complaints made to the LGSCO and the HOS in respect of the Council’s activities.

(b)  To comply with the recommendation made by the Local Government and Social Care Ombudsman and ensure the Council’s Travel and Transport Assistance Policy and SEND Travel Assistance Policy are consistent with government guidance.

(c)  The contents of this report do not suggest that further action, other than detailed in the report, is required.?????