Agenda item

Presentation by Assistant Director – Housing and Revenues

The Head of Housing gave a presentation (previously circulated) providing Members with an annual update on the anti-social behaviour (ASB) policy.

It was reported that the policy was approved by Cabinet in 2022 to ensure the Council was meeting the Regulator of Social Housing consumer standards; the aims of the policy were outlined; and reference was made to prevention, early intervention and support and enforcement action.

Members were provided with details of performance, noting that 444 cases involving tenants were opened in 2022/23; details were provided of the main reasons for ASB complaints; and it was reported that 424 cases were positively resolved in 2022/23, with the majority of complaints being resolved through early intervention.

The presentation outlined the work undertaken in the last 12 months along with planned work for the next 12 months.

Following a question, Members were informed that action plans were agreed with residents following a complaint being made in relation to ASB, with regular feedback provided to the resident; and an additional tenancy enforcement officer had been appointed to enable increased engagement with residents.

Members queried the allocations procedure when a tenant was evicted from a council owned property; and queried the Council’s engagement with Ward Members when complaints were received.

RESOLVED – That the update be noted.