Agenda item

Customer Engagement in Housing Services

Report of Director of Economic Growth and Neighbourhood Services


The Director of Economic Growth and Neighbourhood Services submitted a report (previously circulated) outlining the arrangements in place to review the way in which the Council engaged with its tenants, in accordance with statutory requirements.


It was reported that the Government’s Housing Green Paper which had been published in the Summer had largely focussed on the future role of tenant involvement in the light of the Grenfell Tower Fire, particularly in relation to health and safety and service provision and that this would be taken into account in the review alongside the need for increased use of digital means of engagement as a form of communication.

Reference was made to the way in which the Council currently engages with its tenants through a number of formal panels which were made up of volunteers, however, it was reported that this was becoming increasingly difficult to recruit to the Panel and further work would be undertaken with the Tenant’s Customer and Scrutiny Panels to develop options for how we engage with tenants in the future.

RESOLVED – That the final recommendation from the review be submitted to a joint meeting of this Scrutiny Committee and the Tenants Panel representatives scheduled to be held on 12 March, 2018.

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