Agenda item

Report of the Executive Director Resources and Governance

The Cabinet Member with the Resources Portfolio  introduced the report (previously circulating) of the Executive Director of Resources and Governance providing Cabinet with the 2024/25 Complaints, Compliments and Comments Annual Reports for Adult Social Care, Children’s Social Care, Corporate, Housing and Public Health (all also previously circulated).

The submitted report stated that in 2024/25 a total number of 747 complaints had been received, an increase from 746 in 2023/24, 219 compliments had been received, an decrease from 231 in 2023/24; and 45 comments had been received, a decrease from 77 in 2023/24.

RESOLVED - It is recommended that :-

a)      That Cabinet notes the content of the attached reports.

b)      That Cabinet endorses the further recommendations made in the Corporate, Children’s and Housing Complaints, Compliments and Comments Annual Reports.

REASONS - The recommendations are supported by the following reasons:-

a.      To make Cabinet aware of the number and nature of the complaints, compliments and comments received by the Council and the resulting organisational learning.

b.      To ensure the Council is:

b)      Complying with the Children Act 1989 Representation Procedure (England) Regulations 2006;

(ii) Complying with the Housing Ombudsman’s Complaint Handling Code;

(iii) Complying with the Local Government and Social Care Ombudsman’s Complaint Handling Code;

(iv) Complying with the Council’s Complaints, Compliments and Comments Procedures; and

(v) To improve satisfaction with complaints handling