Agenda item

Report of the Assistant Director – Housing and Revenues

The Assistant Director – Housing and Revenues submitted a report (previously circulated) providing Members with an update on the Housing Services Tenant Involvement Strategy 2024-2029. An annual review report 2024-25 (also previously circulated) accompanied the report.

The submitted report stated that the Strategy was approved by Cabinet on 5 November 2024, setting out how the Council would involve and empower its tenants, including how the Council’s engagement activities would be monitored and reported, and how the Council would involve its tenants in decisions about the services they receive; and the Regulator of Social Housing’s new consumer standards set out their expectations for how social landlords must give tenants a wide range of meaningful opportunities to influence and scrutinise their landlord’s strategies, policies and services.

It was reported that the strategy promotes the Council’s continued commitment to tenant involvement; details were provided of the annual review report which sets out the progress over the past 12 months against the key priorities of the strategy; and reference was made to the positive feedback from the Tenants Panel on the report.

Members queried accessibility of information for tenants, noting that a note would be added to the system for any residents requiring information in a different format; and following a question regarding tenant satisfaction in relation to complaints handling, Members were informed that a feedback survey was provided to residents who had submitted complaints and work had been undertaken to improve information on the council’s web page regarding housing complaints.

RESOLVED – That the report be noted.