Agenda item

Report of the Managing Director, Director of Children and Adults Services and Director of Economic Growth and Neighbourhood Services

The Leader and Cabinet Member with the Efficiency and Resources Portfolio introduced the report of the Managing Director, Director of Children and Adults Services and the Director of Economic Growth and Neighbourhood Services (previously circulated) providing Members with an update of the outcome of cases which had been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) since the preparation of the previous report to Cabinet on 9 October 2018.

The submitted report stated that during the first half of 2018/19 the Council received six upheld maladministration injustice decisions from the LGSCO, compared to four for the same period in 2017/18; all six of the upheld maladministration decisions related to Adult Services and associated financial matters; that there were no themes running through those complaints upheld by the LGSCO; and that the actions identified to remedy those complaints should ensure there was not a re-occurrence.

RESOLVED - That the contents of the report be noted.

REASONS – (a)  It is important that Members are aware of the outcome of complaints made to the LGSCO and the HO in respect of the Council’s activities.

(b)  The contents of this report do not suggest that further action, other than detailed in the report, is required.