Agenda item

Report of Group Director of People

The Group Director of People submitted a report (previously circulated) to provide Members with performance data against Key Performance Indicators for 2020/21 at Quarter 4.

The submitted report outlined performance information in line with an indicator set and Scrutiny Committee distribution agreed by the Monitoring and Coordination Group on 4 June 2018, and subsequently agreed by Scrutiny Committee Chairs.

The submitted report stated that the indicators were aligned with key priorities and the majority are used to monitor the Corporate Plan. It was stated that other indicators may be referenced when appropriate in narrative provided by the relevant Assistant Directors, when providing the Committee with performance updates. Twelve indicators were reported to this Committee, ten on a six monthly basis and two annually.

It was reported that, of the ten indicators reported at six months, two of the indicators showed performance better than at this time last year, three indicators showed performance was not as good as at this time last year, yet was still continuing to be monitored and managed, two indicators showed performance that was the same as at this time last year, and that three indicators were not comparable, as were reviewed at a point in time. No surveys were completed in relation to the two indicators reported on an annual basis due to the ongoing Covid pandemic.

Members entered into discussion on the report, noting the impact that the Covid pandemic had on services, particularly in relation to the permanent admittance of adults to residential or nursing care homes during 2020-21, and on the percentage of people who have no ongoing care needs following completion of a reablement package.

Members also expressed ongoing concerns in relation to occupancy levels in care homes, and were keen to understand what level of occupancy might ensure market sustainability, whilst balancing that against the need to ensure that residents could maintain independent living for as long as possible.

Members felt that some of the current indicators did little to add value, and it was suggested that work be undertaken on a revised set of indicators.

RESOLVED – That the performance information provided within the submitted report be noted.