Agenda item

Report of the Head of Strategy, Performance and Communications

The Head of Strategy, Performance and Communications submitted a report (previously circulated) providing Members with an update regarding the development of the DBC mobile app.

The submitted report stated that the DBC app, which was launched in November 2021, remained in a constant state of development; and information about the functionality and planned developments for the app was available on the Council’s website.

It was reported that the reporting functions available within the DBC app were determined by the functionality available within two main back office systems (Lagan and Symology); the reporting features for Lagan and Symology were outlined; that the Council’s online services must remain compliant with the prevailing web  accessibility standards; and as the two systems function in slight different ways there can, on occasion, be a conflict between design, usability, and accessibility.

Members were informed that an established programme of work was in place to enhance mobile working processes within the street cleansing section of the council and to introduce some new reporting functions, with a focus on the bin/dog bin reporting feature; and that prerequisite work was required to determine how people would report the location of the bins.

Discussion ensued regarding different mechanisms to enable residents to identify and report full bins via the app; and following issues raised in relation to feedback from the app, Members were advised of the long term aim for feedback to be generated for all problems reported.

RESOLVED – That the content of the report be noted.