Agenda item

Report of the Chief Executive, Group Director of Operations, Group Director of People and the Group Director of Services.

The Cabinet Member with the Resources Portfolio introduced the report of the Group Director of Operations (previously circulated) providing an update of the outcome of cases which have been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) since the preparation of the previous report to Cabinet on 6 December 2022 (Minute C221/Dec/22 refers).

The submitted report set out in abbreviated form the decisions reached by the LGSCO and the HOS between 1 April 2022 and 30 September 2022 and outlined the actions taken as a result of those complaints.

It was reported that the LGSCO’s Annual Review Letter 202/232 (also previously circulated), focused on three key areas to help assess the Council’s commitment to putting things right.

RESOLVED – That the report be noted. 

REASONS – (a)  It is important that Members are aware of the outcome of complaints made to the LGSCO and the HOS in respect of the Council’s activities.

(b)  The contents of the submitted report do not suggest that further action, other than detail in the submitted report, is required.