Agenda item

Report of the Assistant Director - Housing and Revenues

The Assistant Director – Housing and Revenues submits the draft Housing Services Repairs and Maintenance Policy before approval by Cabinet on 7 November 2023.  The report sets out responsibilities to council tenants and leaseholders, how the Councill inspect and survey our properties to ensure they are maintained to a good standard and highlighting the arrangements in place for undertaking repairs when issues arise.

Members were provided with an overview of the repairs and maintenance policy outlining how requests for work are handled including the categorising of jobs and the assessment process for work.  The Tenants Panel were consulted on the draft policy which met with overwhelming support.

Questions were raised as to how many calls are as a result of mould, officers confirm that this would be treat as urgent however reports of mould comprise a very small percentage of overall calls.  Further questions were raised as to whether surveys are conducted on the cause of certain issues, officers confirmed that this is the case where required.

It was also clarified that advice is available for tenants on more complex issues (e.g. CCTV placement)

Members praised staff due to positive feedback from residents around repairs and response times.

RESOLVED – That the contents of the report be noted with no issues raised prior to submission at 7 November 2023 Council