The Cabinet Member with the Health and Housing Portfolio introduced the report (previously circulated) of the Executive Director – Resources and Governance requesting that consideration be given to the Housing Services Tenant Involvement Strategy 2024/29 (also previously circulated).
The submitted report stated that the Regulator of Social Housing (RSH) set a number of consumer standards, which applied to all social housing providers, specifically in relation to transparency, influence and accountability; the Council had well established processes in place to involve and engage with its tenants; and that the Housing Services Tenant Involvement Strategy 2024/29 promoted the Council’s continued commitment to tenant involvement. The areas covered in the strategy included providing the right information; supporting tenants to make their voice heard; making decisions with tenants; and maximising scrutiny and accountability.
It was reported that the Tenants Panel and the Health and Housing Scrutiny Committee had considered and supported the strategy.
RESOLVED – (a) That the report be noted.
(b) That the Housing Services Tenant Involvement Strategy 2024/29, as detailed at Appendix 1 of the submitted report, be approved.
REASONS – (a) The Council values the support and involvement its tenants provide about the services they receive. The Council’s tenants are best placed to let the Council know how to make improvements and to review its plans and proposals for the future.
(b) The RSH’s Transparency, Influence and Accountability Standard sets outcomes for social housing providers about the way they engage and involve their tenants. The adoption of a formal tenant involvement strategy is one of the ways to demonstrate how the Council will achieve this.?????