The Cabinet Member with Efficiency and Resources Portfolio introduced the report of the Managing Director, the Director of Children and Adults Services and the Director of Economic Growth and Neighbourhood Services (previously circulated) providing Members with an update of the outcome of cases which had been determined by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) since the preparation of the previous report to Cabinet on 11 December 2018 (Minute C86/Dec/18 refers).
The submitted report stated that during the second half of 2018/19 the Council received four upheld Maladministration Injustice decisions from the LGSCO, compared to one for the same period in 2017/18; three of the four upheld Maladministration Injustice decisions related to matters associated with the provision of adult social care services (two relating to financial assessments and one to a contracted care service); the upheld Maladministration Injustice decision related to children’s social care services; the most common complaints were policy and procedural issues relating to financial assessments; and that the Council had now implemented the LGSCO’s recommendations which should prevent a re-occurrence.
RESOLVED - That the contents of the report be noted.
REASONS – (a) It is important that Members are aware of the outcome of complaints made to the LGSCO and the HO in respect of the Council’s activities.
(b) The contents of the report do not suggest that further action, other than detailed in the report, is required.