Issue details

Housing Complaints Reforms

The report sets out legislative changes/changes to the Housing Ombudsman Scheme affecting the way in which the Council is required to consider complaints about social housing and seeks approval for the introduction of revised Housing Complaints, Compliments and Comments Procedure reflecting the changes.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 02/11/2022

Decision due: 8 Nov 2022 by Cabinet

Lead member: Resources Portfolio

Lead director: Group Director of Operations

Department: Operations

Contact: Gail Banyard, PA Manager Email: [email protected].

Consultation process


Documents to be Submitted: Report and draft Housing Complaints, Compliments and Comments Procedure


Agenda items