The report sets out legislative changes/changes to the Housing Ombudsman Scheme affecting the way in which the Council is required to consider complaints about social housing and seeks approval for the introduction of revised Housing Complaints, Compliments and Comments Procedure reflecting the changes.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 02/11/2022
Decision due: 8 Nov 2022 by Cabinet
Lead member: Resources Portfolio
Lead director: Group Director of Operations
Department: Operations
Contact: Gail Banyard, PA Manager Email: [email protected].
Consultation process
N/A
Documents to be Submitted: Report and draft Housing Complaints, Compliments and Comments Procedure