While the Local Government and Social Care
Ombudsman's new Complaint Handling Code does not apply to
Children's Social Care Complaints, it provides a revised definition
of a complaint. It is intended that by adopting the revised
definition there will be a greater consistency across Council
Services.
An expression of dissatisfaction, however made, about the standard
of service, actions or lack of action by the organisation, its own
staff, or those acting on its behalf, affecting an individual or
group of individuals.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 17/04/2024
Decision due: 17 Apr 2024 by Assistant Director Children Services
Lead member: Councillor Nick Wallis, Cabinet Member for Children and Young People nick.wallis@darlington.gov.uk
Contact: Sarah Ives Email: [email protected].