Issue details

Council Tax Recovery

Council Tax recovery – to undertake initial recovery action on Council Tax arrears cases where a liability order has been obtained from the court, but recovery action has not yet commenced.

Normal recovery action on Council Tax arrears has effectively been suspended since March 2020:
Payments on existing payment arrangements have continued to be collected but where payments have stopped attempts have been made to contact the customer to offer support.
Revenues and Benefits telephone lines are open and are receiving approx. 100 calls each day about Council Tax and Business Rates, again offering customers advice and support.
Where customers have indicated they are unable to keep up with payments due to the current lockdown, recovery action is suspended.
All enforcement agent (bailiff) action has ceased and no new referrals have been made.

There are 572 Council Tax arrears cases (totalling £267k), where a liability order was obtained at the Magistrate’s Court in February, where no action has yet been taken. Normally they would be set up on a new payment arrangement and write to them setting out payment instalments – this action was suspended in March 2020.

It is recommended that contact is made with these customers by letter setting out a new payment arrangement to clear the arrears, with the offer of support if they are unable to make payments. If no payments or contact from the customer is received, no further recovery action will be taken at this stage.

Financial/staffing/health & safety (incl virus transmission risks)/service delivery impacts/other risks and impacts considered:
Financial – early contact with the customer about arrears is recommended to assist the customer and maximise income for the Council.
Staffing – no impact as staff are in place to take enquiries from customers.
Health and safety – no impact.

Equality Impact:
None.


Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 25/11/2020

Decision due: 30 Apr 2020 by Assistant Director Housing and Building Services

Contact: Anthony Sandys, Assistant Director - Housing and Revenues Email: [email protected].

Consultation process

Consulted with Cabinet Member responsible for Resources, Managing Director plus Revenues and Benefits staff.

Decisions