That the Director of Economic Growth and
Neighbourhood Services be authorised, in consultation with the
Cabinet Member with the Health and Housing Portfolio, to make
amendments to the Customer Engagement Strategy 2021/24 in respect
of engagement with children and young people in Council
properties.
The Customer Engagement Strategy has been amended to include the
following lines (page 6):
“We will listen to the views of young people, understand the
issues that are of concern to them and help them find
solutions”
“Evidence that the views of young people have contributed to
the development
of our services.”
The Social Housing Regulator’s Consumer Standards places a
duty
on social housing providers to involve and empower our tenants in
the delivery of
housing services.
The adoption of a formal Customer Engagement Strategy is the best
way to demonstrate how we will achieve this and allows formal
reporting and monitoring of engagement activities through the
Health and Housing Scrutiny Committee.
The Customer Engagement Strategy 2021/24 has been amended to ensure
that it reflects the views of children and young people in Council
properties.