Use the below search options at the bottom of the page to find information regarding decisions that have been taken by the council’s decision making bodies since 18 May 2018.
Alternatively you can visit the officer decisions page for information on officer delegated decisions that have been taken by council officers.
While the Local Government and Social Care
Ombudsman's new Complaint Handling Code does not apply to
Children's Social Care Complaints, it provides a revised definition
of a complaint. It is intended that by adopting the revised
definition there will be a greater consistency across Council
Services.
An expression of dissatisfaction, however made, about the standard
of service, actions or lack of action by the organisation, its own
staff, or those acting on its behalf, affecting an individual or
group of individuals.
Decision Maker: Assistant Director Children Services
Decision published: 17/04/2024
Effective from: 17/04/2024
Decision:
To make the above amendment to the Council's
Children's Social Care Complaints, Compliments and Comments
Procedure.
To adopt the definition of a complaint introduced in the new Local
Government and Social Care Ombudsman's Complaint Handling Code, to
ensure the Council has a single consistent definition of a
complaint.
Lead officer: Sarah Ives