Issue details

To allow customers to collect cremated remains or belongings following public health funerals. When undertaking public health funerals, if family are involved, there are remains or belongings to collect that families require or need to arrange the final resting place. Given the arrangements are made by ourselves, families are not connected to our contracted funeral director, which is how other families would arrange the remains. Therefore arrangements need to be made to collect them from us.

Financial/staffing/health & safety (incl virus transmission risks)/service delivery impacts/other risks and impacts considered:
Safe system of work in place within Contact Centre, agreed with Health & Safety and Public Health. Staff in Cemetery and Crematorium Team are happy to meet with public for occasional appointments, noting the systems in place within the Contact Centre environment.

Equality Impacts:
Not Applicable.